bajjelive Privacy Policy
Here is a full description of how your personal information is collected, used, and protected at bajjelive.
Table of Contents
1. Introduction
bajjelive is a safe and reliable platform for online gaming enthusiasts in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This privacy policy applies to all users of the bajjelive website and services (collectively, the "Platform").
This policy will inform you what kinds of personal information bajjelive collects, why it is collected, how it is used, when it may be shared with third parties, and what steps we take to protect your information. By continuing to use this Platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using the Platform.
bajjelive always believes in transparency. We want you to enjoy our Platform with full confidence, knowing that every piece of your information is kept with the highest level of protection.
Information Collection
2.1 Information You Provide Directly
During account registration and use of the Platform, you may provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
- National ID or passport number (for KYC verification)
- Residential address
2.2 Automatically Collected Information
When you use the bajjelive Platform, certain information is collected automatically. This includes:
Purpose of Information Use
3. How Collected Information is Used
Information collected by bajjelive is used only for specific and legitimate purposes. The uses of this information are as follows:
a) Account Management and Identity Verification:
Personal information is required to create, manage, and secure your account. Identity is confirmed as part of the KYC (Know Your Customer) process, which helps prevent fraud and money laundering.
b) Service Quality Improvement:
By analyzing users' gaming experiences and preferences, bajjelive continually improves its services, interface, and game collection. Technical issues on the Platform are identified from user activity data and resolved promptly.
c) Processing Financial Transactions:
Payment information is used to complete deposit and withdrawal processes. SSL encryption technology is used to ensure the security of every financial transaction.
d) Ensuring Responsible Gaming:
bajjelive operates its responsible gaming program by monitoring users' gaming behavior. This information is used to set limits and provide support when needed.
e) Customer Support:
Your account information is used when providing assistance via live chat or email so that quick and effective solutions can be given.
f) Notifications and Promotional Communications:
With your consent, messages about new games, bonus offers, and promotions may be sent. You can opt out of such communications at any time.
Cookies and Tracking Technologies
4. What Are Cookies and How We Use Them
Cookies are small text files stored in your browser or on your device. bajjelive uses the following types of cookies:
Essential Cookies: Essential for the basic functionality of the Platform. Used to keep login sessions active, verify security, and save form data. These cookies cannot be disabled.
Functional Cookies: Help remember your preferences and settings, such as language selection and gaming preferences.
Analytics Cookies: Collect Platform usage statistics to help improve service quality. This information is analyzed in aggregate form.
You can control or delete cookies through your browser settings. However, please note that disabling cookies may cause some features of the Platform to not work properly.
Sharing Information with Third Parties
5. When and With Whom We Share Information
bajjelive never sells or rents your personal information to third parties for commercial purposes. However, some information may be shared in the following specific circumstances:
All third parties with whom information is shared are contractually bound to comply with bajjelive's privacy standards. bajjelive reserves the right to take legal action against any misuse of your information.
Data Storage and Security
6.1 Data Protection Measures
bajjelive adopts industry-standard technical and administrative measures to protect your personal information. Our security framework includes:
6.2 Data Retention Period
Your personal information is retained for as long as your account remains active or as needed to provide services. Even after account closure, some information may be retained for a specified period for legal and regulatory reasons.
Financial transaction records and KYC documents are generally retained after account closure in accordance with applicable legal requirements. The purpose of this retention is to resolve disputes, investigate fraud, and meet legal obligations.
After the specified period has ended, data is securely deleted or anonymized in a way that no individual can be identified from it.
User Rights
7. Your Rights Regarding Your Information
As a user of the bajjelive Platform, you have the following rights regarding your own personal information:
Access:
You may request a copy of your personal information stored at bajjelive at any time. Information will be provided within a reasonable time after the request is received.
Rectification:
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. You can update your profile directly by logging into your account, or you can contact the support team.
Erasure:
In certain circumstances, you may request that your personal information be deleted. However, in cases of legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
Objection:
You may object to certain types of data processing, such as marketing communications. Action will be taken as quickly as possible after such a request is received.
Withdrawal of Consent:
Where data is being processed on the basis of your consent, you may withdraw that consent at any time. Data processed prior to the withdrawal of consent will remain valid.
To exercise any of the above rights, please contact our support team via live chat or email.
Privacy of Minors
8. Protection of Children and Minors' Information
bajjelive is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of registration.
If it comes to our attention that a person under the age of 21 has opened an account or provided information, that account and the associated information will be deleted immediately.
If you believe that a minor has registered on bajjelive, please notify our support team immediately. We will take prompt and effective action on this matter.
Policy Changes
9. Amendments to the Privacy Policy
bajjelive reserves the right to update this privacy policy when necessary. The policy may change due to business changes, addition of new services, technological developments, or legal requirements.
For any significant changes, a notification will be sent to the registered email address and a notice will be displayed on the Platform. Continued use of the Platform after changes have been made will be considered acceptance of the new policy.
The date of each update will be clearly stated at the top of the policy. If you wish to compare with a previous version, please contact our support team.
Contact Us
10. Contact for Privacy Inquiries
If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team. We are available 24/7 to assist you in Bengali via live chat.
For privacy-related requests, write "Privacy Request" in the subject line of your email and send the message from your registered email address. We will respond as soon as possible.