bajjelive Terms and Conditions

1. General Rules

bajjelive ("Platform", "we", "our") provides a safe and reliable online gaming service for online gaming enthusiasts in Bangladesh. These terms and conditions ("Terms") apply to the bajjelive platform and all of its services.

By using our services through the bajjelive website, mobile application or any other channel, you acknowledge that you have read, understood and agreed to fully comply with these terms. If you do not agree with any part of these terms, please refrain from using our platform.

bajjelive reserves the right to modify these terms at any time. Continuing to use the platform after modified terms are published will be considered acceptance of the modified terms.

2. Account Registration

To enjoy gaming services at bajjelive, you must register a personal account. At the time of registration, you must provide accurate, complete and up-to-date information.

2.1 Registration Requirements

• Each individual may open only one account — creating multiple accounts by the same person is strictly prohibited.
• All information provided at the time of registration must be true, accurate and your own.
• You are solely responsible for keeping your account login details (username and password) confidential.
• Allowing third parties to use your account is strictly prohibited.
• bajjelive may request necessary documents at any time for identity verification.

2.2 Information Verification

bajjelive reserves the right to verify your identity as part of the KYC process. Withdrawal facilities may be temporarily suspended until verification is complete. In the event of false information being provided, the account will be cancelled and bonuses and winnings earned may be forfeited.

3. Age and Eligibility

The bajjelive platform is for individuals aged 21 or above only. Registration and use of gaming services by those under 21 is strictly prohibited.

3.1 Geographic Eligibility

To use bajjelive services, you must be located in a country or region where online gaming is legally permitted. It is entirely the user's responsibility to know the laws applicable in their own jurisdiction. bajjelive may refrain from providing services in jurisdictions where our services are not permitted.

4. Deposits and Withdrawals

The following policies apply to financial transactions at bajjelive.

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposits must be made only from an account registered in your own name.
• Deposits from third-party accounts are not accepted and may result in the funds being returned or the account being closed.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals will be made only to a payment account registered in your own name.
• Identity verification may need to be completed before a withdrawal.
• Winnings earned from bonuses must meet wagering requirements before withdrawal.

4.3 Transaction Security

bajjelive uses SSL encryption technology to keep all financial transactions secure. We will never ask for your PIN, password or personal information by phone or message. If you receive any such communication, notify our support team immediately.

5. Bonuses and Promotions

bajjelive offers various bonuses and promotional offers for new and existing users. These offers are available subject to specific conditions.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. A 15x wagering requirement must be met before this bonus can be withdrawn.

5.2 General Bonus Terms

• Each bonus may only be claimed once (per account, household or device).
• Bonus funds may not be withdrawn before the wagering requirements are met.
• bajjelive reserves the right to cancel or modify any bonus, but this will not affect existing active bonuses.
• bajjelive reserves the right to cancel a bonus if terms are breached or fraudulent activity is suspected.
• Claiming bonuses using multiple accounts is strictly prohibited.

5.3 VIP Program

The bajjelive VIP program has 5 tiers. Weekly cashback is available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

Advancement to a VIP tier depends on your activity and engagement on the platform. bajjelive reserves the right to determine the detailed criteria for VIP tiers.

6. Gaming Rules

All games available on the bajjelive platform are operated according to specific rules. The results of all games are determined by Random Number Generator (RNG) technology, which ensures fair play.

6.1 Game Rules

• Each game has its own rules, which can be found within the game interface.
• If a game is interrupted due to a technical error, bajjelive will endeavour to provide the best possible resolution.
• If there is a dispute over the result of any game, the game server logs will be considered as the final evidence.
• The rules of game service providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe and others also apply.

6.2 Game Result Disputes

Any dispute regarding a game result must be raised with the support team within seven (7) business days. Claims submitted after the specified period may not be considered. bajjelive's decision in such matters is final.

7. Prohibited Activities

The following activities are strictly prohibited on the bajjelive platform. Violation of these prohibitions may result in account cancellation and legal action:

• Creating or operating multiple accounts.
• Claiming bonuses or promotions by fraudulent means.
• Using automated software, bots or scripts to operate games.
• Attempting to hack the game system or exploit vulnerabilities.
• Using bajjelive for money laundering or other illegal financial activities.
• Harassing or defrauding other users.
• Providing a false identity or information.
• Attempting to influence game results through collusion or conspiracy.
• Using a VPN or proxy to access services from a restricted area.

8. Account Suspension

bajjelive reserves the right to temporarily suspend or permanently close any account for any reason, in particular for breach of the terms, without prior notice.

8.1 Grounds for Suspension

• Breach of any clause of these terms.
• Suspicion of fraudulent activity or money laundering.
• Failure to complete identity verification or provision of false information.
• Instructions from a regulatory authority or court order.
• The user's own request (voluntary closure or cooling-off period).

8.2 Balance After Account Closure

If an account is closed due to a breach of the terms, all bonuses and winnings earned from bonuses will be forfeited. If fraudulent activity is not proven, the remaining personal deposit amount will be returned subject to verification.

9. Privacy and Data Protection

bajjelive gives the highest priority to the protection of your personal information. We use SSL encryption and advanced security technology to keep your personal and financial information safe.

To learn more about how we collect, store and use your information, please read our Privacy Policy. Your information is shared with third parties only as required for the operation of the service and in accordance with our privacy policy.

bajjelive will never ask for your sensitive information such as passwords, PINs or OTPs via email or chat. If you receive any such request, treat it as fraudulent.

10. Limitation of Liability

bajjelive provides services on an "as is" basis. We accept no liability for the following:

• Losses caused by internet connection issues or third-party technical failures.
• Service unavailability during unexpected server downtime or maintenance.
• Losses arising from account information being compromised due to the user's own negligence.
• Any legal complications faced by the user due to not knowing the applicable local laws.

bajjelive will not be held liable for any direct or indirect damages if they occur outside of our direct control.

11. Responsible Gaming

bajjelive firmly believes in responsible gaming. We are a platform for entertainment, not a means of acquiring wealth. Always enjoy gaming from an entertainment perspective.

11.1 Voluntary Limit Setting

Users can set deposit limits, betting limits, loss limits, and session time limits on their account. By using this feature, you can control your own gaming limits.

11.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can contact our support team to request that your account be closed for a specific period of time or permanently.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Changes to Terms

bajjelive reserves the right to change, amend, or update any part of these terms and conditions at any time.

For important changes, we will notify you via your registered email address or through a notification on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

If you do not wish to accept the new terms and conditions, please notify the support team to close your account.

13. Contact

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: 24/7 live chat support in Bengali is available.
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week to serve you. We provide all assistance in Bengali.